How to Return to Shein: A Complete Guide – Read This Before You Return 🎯

Wondering how to return to Shein?

You’re not alone! Shein’s trendy fashion steals can sometimes miss the mark, and knowing the return process inside out can save you time, money, and hassle.

In this guide, you’ll discover everything—from return eligibility and order initiation to packaging, dropping off, and tracking your refund.

Read This Before You Return to make sure your next return goes off without a hitch!

1. Understanding Shein’s Return Policy

Return Window & Conditions

Before diving into the return process, it’s essential to understand Shein’s return policy. Shein allows returns within 35 days from the date of purchase. This timeline includes both the processing and shipping time, so it’s smart to start your return as soon as you decide not to keep an item.

To qualify for a return:

• The item must be unused, unwashed, and in original condition
• Original tags and packaging should be intact
• Returns are only accepted if initiated via your Shein account dashboard

Keep in mind, Shein does not accept returns after the 35-day period, so don’t wait too long.

Eligible vs Ineligible Items

Eligible for Returns:

• Clothing (dresses, tops, pants, outerwear)
• Accessories like bags and sunglasses (in new condition)
• Shoes (unworn and in original packaging)

Not Eligible for Returns:

• Lingerie, bodysuits, swimwear
• Jewelry, cosmetics, and beauty products
• Items marked as “non-returnable”
• Items without original tags or packaging
• Clearance or final sale items

If your item falls into the “non-returnable” category, Shein won’t process the return—even if it’s unworn. Always check the product page before purchasing if returns are important to you.

2. Preparing Your Return

Checking Order Details & Item Condition

Start by logging into your Shein account and reviewing the order. You’ll need to confirm:

• The purchase date (within 35 days)
• The item’s eligibility for return
• The reason you’re returning (wrong size, doesn’t match description, defective, etc.)

Once confirmed, inspect the item:

• Ensure it’s clean and unworn
• Leave original tags attached
• Keep original packaging intact, especially for shoes or accessories

Verifying Sizes, Tags & Packaging

Don’t remove any labels or discard the Shein-branded packaging. Shein uses these as indicators that the product hasn’t been used. If the tags are missing or if the item looks worn, your return might be denied or refunded partially.

For items like shoes or bags, include dust bags, extra laces, or inserts if they came with your purchase.

Pro tip: Take clear pictures of the items before packaging. These can help in case Shein disputes your return or if the package gets damaged or lost in transit.

3. Initiating the Return in Your Account

Step-by-Step: Using the Shein App

1. Open the Shein App and log in to your account.
2. Tap on “My Orders.”
3. Find the order and tap on “Return Item.”
4. Select the item(s) you want to return and provide a reason.
5. Upload photos if requested (especially for damaged or wrong items).
6. Choose a return method (we’ll cover that next).
7. Confirm the return request.

Once confirmed, you’ll receive:

• A prepaid return label (for your country if eligible)
• A return confirmation email

Step-by-Step: Using the Desktop Website

1. Log in to your Shein account on www.shein.com.
2. Navigate to “My Orders.”
3. Click on “Return Item” next to the order.
4. Follow the prompts—select item, reason, and upload photos if necessary.
5. Select a return method and confirm.

The process is user-friendly and takes under 5 minutes. Make sure to print the return label and attach it securely to your package.

4. Selecting Return Options

Free Return Spot (Where Available)

In select regions, Shein offers “Return Drop Spots”—designated locations like partner stores or lockers where you can drop off your return for free. This is a convenient and fast option if available in your area.

To check eligibility:

• During the return process, Shein will automatically list available return methods.
• If you see “Free Return Spot,” you can select the nearest one.

Prepaid Labels & Courier Options

If a drop spot isn’t available, Shein usually offers a prepaid return shipping label through local courier services like USPS (USA), Canada Post, or Royal Mail (UK).

• Simply print the label, attach it to the package, and drop it off at the specified courier.
• Most prepaid returns are free for your first return per order. Subsequent returns from the same order may incur a small fee (e.g., $7.99 in the US), deducted from your refund.

Local Drop-off vs Pickup

If you prefer not to leave your home, some regions offer a pickup option, where a courier collects the return from your doorstep. This service is not available everywhere and may have additional charges.

Be sure to check the Shein return confirmation email for detailed instructions tailored to your location.

5. Packaging & Shipping Your Return

Proper Packaging Tips

You don’t need fancy packaging to return to Shein, but make sure:

• Items are neatly folded
• Tags are attached and visible
• Place items back in original Shein plastic sleeves if possible
• Use a durable poly mailer or box

Avoid taping over barcodes or placing the label on curved surfaces—it might affect scanning during transit.

Label Attachment & Documentation

• Print and attach the return label on the outside of the package.
• Include the original packing slip (if available) or write down your order number on a note inside the box.
• If you’re returning more than one item from the same order, return them together to avoid multiple charges.

After you’ve dropped off or handed over the return package, save the receipt and take a photo of the tracking number. This is crucial if you need to follow up later.

6. Tracking Your Return Shipment

Monitoring Transit

Once your package is on its way back to Shein, you can track its journey using the tracking number provided on your return receipt or label. Shein also updates the return status in your account dashboard under “My Orders” → “Return & Refund Record.”

Tracking usually takes 1–3 business days to update. You’ll see stages like:

• Package Received by Courier
• In Transit
• Delivered to Shein’s Return Facility
• Return Inspected
• Refund Processed

Don’t panic if there’s a slight delay—it’s normal for international or cross-country returns to take a few extra days, especially if customs or holidays are involved.

What to Do if Shipment Is Delayed

If your return doesn’t show progress for more than 7 days, consider the following steps:

• Contact the courier with your tracking number to request an update.
• Reach out to Shein support via the app or website if you suspect an issue.
• Refer to your receipt or proof of return—having documentation always helps in resolving disputes.

Taking action early is better than waiting too long and risking a lost package or refund denial.

7. Refund Processing & Timeline

How Long Refunds Take

After Shein receives your return and confirms the item is eligible, they typically process the refund within 7 business days. You’ll receive an email notification once it’s initiated.

Shein offers two types of refunds:

1. Original Payment Method – Goes back to your card, PayPal, Klarna, etc. This may take an additional 5–10 days depending on your bank.
2. Shein Wallet/Store Credit – Available faster, often within 24–48 hours of approval.

Receiving Store Credit vs Original Payment Reversal

You can choose whether to receive your refund in the Shein Wallet (for instant use) or to your original payment method. The wallet option is ideal if you plan to shop again soon and don’t want to wait for a bank to process the transaction.

Pro tip: If you used Shein gift cards or points during the purchase, those will be refunded to your Shein account balance rather than cash.

Always check your return receipt and email notifications to ensure everything matches up.

8. What to Do If Refund Is Delayed or Denied

Common Reasons & Solutions

Not receiving your refund? Here are common reasons:

• Return past 35 days
• Item appears used or damaged
• Incorrect item returned
• Tags removed or packaging missing

What to do:

• Review Shein’s return guidelines again.
• Check your Shein account for refund status updates.
• Use the Help Center or live chat to explain the situation.
• Provide your tracking number, return receipt, and item photos if needed.

Contacting Shein Support

Shein’s customer service is available via:

• App chat feature – fastest way to get assistance
• Website contact form – under the “Customer Service” tab
• Social media – occasionally helpful if your emails aren’t answered

Be polite but firm, and attach your receipts and photos. This greatly speeds up the resolution process.

9. Tips for a Smooth Return Experience

Returning to Shein can be seamless if you follow a few best practices. Here’s what seasoned shoppers recommend:

Take Pictures Before Sending

Always document your item’s condition before packing it up. This proves that it was unworn and in original shape.

Use Original Packaging

It helps ensure your return is accepted quickly and maintains item condition during transit.

Track Everything

Keep the tracking number and return receipt until your refund is confirmed. Without it, you’ll have no proof of return.

Don’t Wait Until the Last Day

Processing takes time, so don’t initiate your return on Day 35. Try to start by Day 25 to leave room for shipping delays.

Double-Check the Address

Make sure the return label matches the courier’s drop-off point. Incorrect drop-offs can void the return process.

10. Alternatives to Returning

Sometimes returning isn’t the best—or easiest—option. Here are a few alternatives you might consider:

Reselling or Gifting

If the return isn’t free, or if the item is non-returnable:

• Resell it on Depop, Poshmark, or Vinted
• Gift it to a friend or donate it to a local charity

These options save you return hassle and still let someone benefit from your purchase.

Contacting Shein for Exchanges

While Shein doesn’t offer traditional exchanges (you can’t swap one size for another), you can:

• Return the unwanted item
• Reorder the correct item separately

In some cases—especially if there’s a size error or defective product—Shein will issue a refund without needing a return. This is rare but worth trying through customer service.

11. Comparing Shein with Other Fast-Fashion Return Policies

How does Shein compare with other online fashion retailers? Here’s a quick look:

Compared to other fast-fashion brands, Shein stands out with its generous 35-day window and first-return-free policy. But it lacks in-store return convenience since it operates entirely online.

12. Final Checklist: Your Return Roadmap

Let’s wrap everything into a quick, easy-to-follow checklist. Bookmark this for your next Shein return!

Following this return roadmap ensures your return goes smoothly, and you’ll get your refund as fast as possible.

13. Conclusion & Call to Action

Returning to Shein doesn’t have to be stressful. Once you understand the process—what’s returnable, how to initiate a return, and the proper way to package and track your items—it becomes a quick and painless task.

Whether it’s sizing issues, damaged products, or simply a change of mind, Shein’s 35-day return policy and first-free-return offer give you plenty of flexibility. Just remember to act early, keep your return documentation, and follow their steps precisely.

If this guide helped clarify how to return to Shein, feel free to share it with friends or fellow online shoppers. And if you’ve already returned to Shein, drop a comment with your experience—it might help someone else!

Happy shopping (and returning) responsibly!

14. FAQs About Shein

1. Can I return Shein items after 35 days?

No. Shein’s return policy is strictly within 35 days of the purchase date. Returns requested after that won’t be accepted.

2. Is the first return really free?

Yes! For each order, the first return is free. Any additional returns from the same order will incur a small fee, deducted from your refund.

3. Do I need the original packaging?

Yes, it’s strongly recommended. Items should be in original condition, with tags and Shein packaging, especially for items like shoes or accessories.

4. How long do refunds take to show in my account?

Refunds are processed within 7 business days after Shein receives the returned item. It may take additional time depending on your bank or payment method.

5. Can I exchange sizes or colors?

No. Shein does not offer direct exchanges. You must return the item for a refund and place a new order for the desired size or color.